Privacy Policy

Last Updated: 2026

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. We are committed to protecting your privacy and ensuring that your personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other global privacy regulations.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including but not limited to:

  • Name and contact information (email address, phone number) when you submit the contact form
  • Messages and content you provide through contact forms
  • Communications you send to us

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns through:

  • Browser type and version
  • IP address (anonymized where possible)
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information (screen resolution, operating system)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide requested information
  • To improve our website and user experience
  • To analyze website traffic and usage patterns (with your consent)
  • To provide website functionality such as scheduling appointments through Calendly
  • To communicate with you about our services

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds:

  • Consent: For analytics tracking and third-party widgets, we process data based on your explicit consent via our cookie banner.
  • Legitimate Interests: For website analytics and improvement, we process data based on our legitimate interest in understanding how visitors use our site.
  • Performance of a Contract: When you contact us, we process your information to fulfill our agreement to respond to your inquiry.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and enable certain website features. For a detailed breakdown of all cookies used on this website, please see our Cookie Policy.

4.1 Third-Party Services

We use the following third-party services that may set cookies:

  • Microsoft Clarity: Analytics service that helps us understand user behavior through heatmaps and session recordings. Clarity may collect anonymized data about your interactions with the website. View Microsoft Clarity Privacy Notice
  • AI Chatbot (Cohere): Enables the AI chatbot widget on our website. Chat messages are sent to Cohere API for processing. No third-party cookies are set. Conversation data is processed by Cohere according to their privacy policy.
  • Calendly: Scheduling service that allows you to book appointments. Calendly may collect personal information as part of the booking process. Please see Calendly's Privacy Policy for details.

5. Cookie Consent Management

We respect your right to privacy and provide you with control over cookies and tracking technologies:

  • When you first visit our website, you will be presented with a cookie consent banner.
  • You can choose to Accept All cookies, Reject All non-essential cookies, or Customize your preferences for different categories of cookies.
  • Analytics cookies (Microsoft Clarity) and functional cookies (Calendly) require your explicit consent under GDPR and will only be activated after you provide consent.
  • You can change your cookie preferences at any time by clicking the "Cookie Settings" link available in the footer of our website (or by clearing your browser data and revisiting the consent banner).
  • You can also manage cookies through your browser settings, though this may affect website functionality.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We may share your information with:

  • Service Providers: Third parties that assist us in operating our website and providing services (e.g., hosting providers, analytics services, scheduling platforms). These providers have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

  • Contact Form Submissions: Retained for up to 3 years for customer service and relationship management purposes.
  • Analytics Data (Microsoft Clarity): Retained for up to 25 months in accordance with Microsoft's data retention policies. Data is automatically deleted after this period and is aggregated/ anonymized for analysis.
  • Cookie Consent Preferences: Stored indefinitely in your browser's localStorage to remember your preferences across sessions.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data, where applicable.
  • Right to Restrict Processing: Request limitation of processing in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: Object to certain types of processing, including direct marketing and profiling.
  • Right to Withdraw Consent: Withdraw consent at any time for processing based on consent (does not affect processing before withdrawal).

To exercise any of these rights, please contact us using the information provided in the "Contact" section below.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.

11. Cross-Border Data Transfers

Your information may be transferred to and processed in countries outside your own, including the United States. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions from the European Commission (for countries with adequate data protection laws)
  • Your explicit consent for such transfers

12. Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on this page with a revised "Last Updated" date. Your continued use of the website after such modifications constitutes your acceptance of the updated Privacy Policy.

14. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with a data protection authority if you believe our processing of your personal data violates applicable data protection laws.

This Privacy Policy is effective as of 2026.