72% of IT time wasted on repetitive service requests—learn the service catalog framework that cuts IT overhead by 45%, reduces request fulfillment time from 5 days to 2 hours, and improves user satisfaction by 68%.
Organizations spend €4M implementing ITIL processes that create 18-step ticket workflows, 12-day resolution times, and 62% user dissatisfaction—learn the value-driven ITSM framework that reduces tickets by 60%, cuts resolution time to 2 days, and achieves 89% satisfaction while lowering costs 42%.